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At Rabinni Express, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased.This Returns Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on EmeraldExpress, on behalf of our sellers.It also sets out when we will not accept returns or issue refunds.
We do not accept returns of certain product categories for health and hygiene reasons Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item; a damaged or defective item; or a fake or inauthentic item. You are not entitled to a refund or return of these product categories if you have changed your mind.
We do not accept returns of customized items We do not accept returns of goods made, configured or inscribed to your specification or (e.g. personalized engravings, stamps, monograms, embroidery, embossing, etching, carving or printing). The seller is not required to accept returns unless the items are damaged or defective upon arrival, or materially different from what was ordered.
We do not accept returns of items that you have damaged after delivery We do not accept returns of used or worn items, unless the reason for return is that the item stopped working or became damaged or defective after reasonable use (in accordance with manufacturers guidelines where applicable) during the returns period. Items becoming defective after delivery is not an applicable return reason in respect of the following product categories: clothing, sport & fitness and consumables. If an item is covered by a warranty, and becomes damaged or defective during the warranty period, it is not covered by this Returns and Refunds Policy, but by the seller warranty. Warranty information is displayed on each product page.
When returning an item for any reason, you must do so in the exact condition you received it from Emerald Express, with its original packaging and all tags and labels attached (e.g. shoes should be returned within the original shoe box; and seals on items including audio or video recordings or software must not be removed). Returned items are your responsibility until they reach us, so do make sure they are packaged properly and can’t get damaged on the way.
You must not include in the packaging with the returned item any item not pertaining to the returned item as originally received from Emerald Express. You must entirely delete and eliminate all personal data pertaining to you and/or any third party which may be possibly present in an item, and de-latch any account possibly latched to the item. Emerald Express will not be responsible for any items erroneously contained within a returned package, or for any data breach resulting from failure to eliminate personal data contained in a returned item.
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