return policy
Overview
At Rabinni Express, we strive to ensure your satisfaction with every purchase. This Return Policy outlines our guidelines for returns, exchanges, refunds, and related procedures.
Eligibility for Returns
- Products Eligible: We accept returns for unused and undamaged products within [number of days] days from the date of purchase.
- Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required for all returns.
Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at [email address or phone number] to obtain a Return Authorization (RA) number.
- Packaging: Ensure that the product is securely packaged with all original accessories, tags, and packaging materials.
- Shipping: Ship the product back to us using a trackable shipping service. The return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item shipped by Rabinni Express.
- RA Number: Include the RA number on the package and enclose a copy of the original proof of purchase inside.
Refund Process
- Processing Time: It takes 2 working days to process returned products and 5 days for the purchase card to be credited after the return is received and inspected.
- Refund Method: Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
Exchanges
- Product Exchanges: If you wish to exchange a product for a different size or color, please indicate your preference when contacting our customer service team for the RA number.
- Availability: Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.
Non-Returnable Items
- Exceptions: Certain items are not eligible for return or exchange, including:
- Items marked as final sale or clearance.
- Products that have been used, damaged, or altered after purchase.
- Personalized or customized items.
Contact Us
If you have any questions or need assistance regarding returns, exchanges, or refunds, please contact our customer service team at [email address or phone number].
We reserve the right to update or modify this Return Policy at any time. Please review this page periodically for any changes.
